When you initially purchase our gateway, this includes the initial gateway setup and 12 months of Full Technical Support. After the first year, your support contract will automatically transition to Standard Support, which includes limited services (see table below).

To maintain Full Technical Support beyond the initial 12 months, you can purchase an additional 12-month support plan at a set price per instance.

If your support term has expired and a request falls outside the scope of Standard Support, you will be required to purchase a new 12-month Full Technical Support plan before assistance can be provided. If you believe the issue to be a development bug, we will investigate and if the issue is not a bug, we will expect you to purchase a Full Technical Support contract within 30 days.

We will inform you a month before your Full Technical Support contract is due for renewal.

We may be able to offer a discount for multi-year contracts. Please enquire about this if it is of interest to you.

Comparison of Full and Standard Support